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FAQ

ORDERING

PRODUCTS

PRIVACY & SECURITY

TERMS & CONDITIONS

DISCLAIMER 

ORDERING

Placing or Cancelling an Order
To place an order, select your favorite products by clicking at the image or the name under the image, and make sure you select the quantity on the drop down menu, and the shape and color if the item comes with different options to choose from. Please note that the placement of an order and confirmation does not imply our immediate acceptance. We can request additional information at any time regarding payments or other verification if needed. To cancel an order, Contact Us promptly with the order number, name, phone and email. We cannot accept cancellations 24 Hours after the order has been placed. 

What type of payments do you accept?

We accept the following credit cards: Visa, MasterCard and American Express. We also accept payments through PayPal.

What Currencies are used?

Our prices are in US Dollars

Do you charge Taxes?

By law we are required to collect taxes for the state of Texas, where we have business presence. We do not collect taxes for orders shipping to other states.

Can I order by Phone?

Yes, please call us at 1-832-682-6956 Mon-Fri 9am-6pm CT, to place an order by phone. We only accept credit cards to make  payments when ordering by phone. 

Do you offer  discounts for larger quantities?

Yes, we do offer discounted prices for favors only, when certain quantities are ordered. To see the prices according to the quantities you wish to purchase, click "Buy in bulk and save" under the Add to Cart button. *If you have additional questions or are interested in buying wholesale, please Contact Us and we will be more than happy to help you. 

PRODUCTS

Do favors require any assembly?

No, our favors come already made and ready to be given to your guests, as shown in our pictures. We know you already have many details to plan and consider for your special event, and we pride ourselves on making the job easier. Dell'Orio almond and candy holders come with the almonds and candies included, as indicated under the description of each product.

*Please keep in mind that almonds and candies are not included in the silver, glass and crystal collections. 

How are the gift and favors wrapped or packed?

Most of our favors, gifts and decor pieces come in their own box with the name of their corresponding brand. All silver, glass and crystal collections come in their individual box. Dell'Orio almond and candy holders, and soap collections  are not wrapped individually. They are sent as shown on the pictures.

How is the process of silver coating done?

Our Argenesi products are one of the most exclusive lines available with a recognizable “Made in Italy” style. The products are made utilizing glass, porcelain, ceramic &  metal, and coated with pure .999 silver using a Physical Vapor Deposition.

In addition to being very resistant to abrasion and long lasting, this process makes it possible to bond precious metals to different kinds of materials. They can also be colored without hiding the qualities of the design. It is important to mention that this process involves “zero emissions” and does not produce any kind of waste.

Apart from being the cleanest coating technology known, it is highly efficient since it does not involve any fusion of metal. It creates an indestructible bond between the applied metal and the product surface, by binding them together at a molecular level. The product is placed in a vacuum chamber and pre-treated with a particular gas, followed by a high voltage application and finishing with the spread of  silver atoms onto the items surface.

How are your Glass and Crystal products Made?

The items in the collection Debora Carlucci are made using precious metals electroplated in 18kt Gold and Silver 925% completed with faceted crystal pendants Crystal ASFOUR, embellished with rhinestones MADE WITH SWAROVSKY ELEMENTS. The perfect combination with the association to complementary type Murano blown glass .

 

BlueSide Glassware in all its shapes and sizes made mainly of 3.3 borosilicate glass: contaminants-free,  the purest, the most neutral and the most resistant to thermal shock. 
Other different and technological materials are also used: ceramics, porcelain, wood, aluminium, steal, stone. Every object needs a certain kind of material based on its specific use in terms of versatility, hygiene and workability. 

How do I Clean the Products?

For the cleaning of our items, it is advised you avoid the use of solvents or abrasive products, use a damp cloth or a soft brush with a gentle cleanser that over time will not alter the characteristics of the object
 

Are there variations in your products?

Since many items in our lines are handmade, we  cannot be responsible for minor (most times unnoticeable) variations in color, design, size, or shape. Our customers can be assured that we make every effort possible to control the quality of our products. Packaging coloring may also vary and exact coloring cannot be guaranteed since items may have been ordered at different times. *Please keep in mind that colors of items and products may depend on your monitor and may not be correctly displayed.

Any minor variation should not affect the look and quality of the products neither their decorative purpose.

TERMS & CONDITIONS 

Conditions of Use. We want to welcome you to our online store. Dell’Orio Wedding favors & Gifts sells items in this online store, subject to the following conditions. By shopping and visiting our website you accept and agree to adhere to these conditions. Please read them carefully.

Privacy & Security. We want you to feel confident when placing an order through our online store. Your information is protected with a SSL (Secure Server Layer) which is used to make secure payments over the internet. Likewise, your personal information is encrypted when transmitted via access to our server and will not be shared with third parties. Your contact information is used only for order processing purposes.

Copyright.The Content included on this site such as names, logos, pictures, images and text displayed, are registered and unregistered trademarks of Dell'Orio Wedding Favors & Gifts / website owner. Nothing contained on this website should be construed as granting any license or right to use any trademark without the prior written permission of Dell'Orio Wedding Favors & Gifts / website owner. 

Revisions and Modifications. This web site could include technical, typographical, or photographic errors and we do not guarantee that all information is correct and current. We reserve the right to make changes at any time, without affecting the validity of any remaining condition of use.

Reviews, Comments and E-mails. Your are welcome to participate on our online store growth by sending us your feedback and reviewing our products as long as the content is not  illegal, threatening, defamatory, invasive, obscene, infringing upon intellectual property , or  injurious and does not contain software viruses or any form of “spam.” 

DISCLAIMER

Dell’Orio Wedding Favors & Gifts and/or website owner(s), shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company’s personal information or material and information transmitted over our system. In particular, neither the website owner nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof. *Please know and note that our products are NOT intended to be used by children, given to children, NOR are they toys.